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Cancellation policy

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

2. Exercise of the right of withdrawal

To exercise your right of withdrawal, you must

Tummzy GmbH
Maihofstrasse 81
6006 Lucerne, Switzerland
Email: info@tummzy.com

by means of a clear statement that you wish to withdraw from this contract.

As soon as we receive your cancellation, we will immediately send you a confirmation of receipt (e.g. by email).

To meet the deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the deadline has expired.

3. Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for the additional costs incurred if you chose a delivery method other than our cheapest standard delivery), without undue delay and at the latest within fourteen days from the day on which we received your notification of cancellation.

For the refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you.
Under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

4. Return of goods

You must return or hand over the goods to us immediately and at the latest within fourteen (14) days from the day on which you notified us of the cancellation.
The deadline is met if you send the goods before the deadline expires.

You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this is due to handling of the goods that was not necessary to check their quality, properties and functioning.

(Version 01.01.2020)